Support / FAQ

Support/Frequently Asked Questions. Alta Star Florida Real Estate Forms.

To view the Program Help Menu, click here

To view Frequently Asked Questions, click here

NOTES:

Software updates, new versions, reinstalls or uninstalls via Add|Remove Programs do not delete existing contract files that you created with this program, so long as you do  not manually delete the program folder or the User folder where your files are stored.

SUPPORT POLICY: For our subscription products, we offer free limited telephone support as long as you subscribe. For non-subscription products, we offer 90 day limited telephone support at no charge.

Limited support: includes support for program features, although we reserve the right to limit support if the amount of support requested is above normal. Prior to issuance of a license access code, you have the opportunity to use the demo versions, print sample forms and verify your satisfaction with this product. Although we can often answer questions if your system or network has specific installation or printer requirements, we do not provide support for Microsoft Windows or hardware or software incompatibility issues. Our software is written with Microsoft Windows development products and installed with InstallShield, the industry standard installation utility.

See our Store Policies web page for info regarding:

Limited Return/Refund Policy

Product Activation

Restrictions on Transfer and Access Code Reissues/Charges

Copyright and Limitation of Liability

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Alta Star Software, Inc.  • 7700 N. Kendall Dr. • Suite 612 • Miami, FL 33156 • (877) 279-8898 • Email AltaStar:  questions@altastar.com