A new
access/activation code will be required for a license transfer to another
computer; or if the program's access/activation information stored on your
system is missing or damaged due to system malfunction or
otherwise, or if changes to your operating system settings, hardware or files on
your system that store program activation information differ from the program
access/activation information previously saved to your system.
With our subscription
packages, there is no charge for the first transfer or access/activation code
reissue per customer and there is also no charge to transfer or
code reissue at the time a renewal order is placed for the particular license.
For our subscription products: additional
transfers or access/activation code reissues, if approved by Alta Star, carry a
support charge of $19.00. A transfer or code reissue does not
extend a subscription period.
For our non-subscription products: the first and subsequent transfers
or access/activation code reissues carry a support charge of $19 each.
Alta Star reserves the right to limit license transfers or code
reissues.